Privacy Policy
BINTI MARVELS LIMITED respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, contact us, place an order, request support, interact with our business through WhatsApp, phone, email, forms, social media, or use website features such as comments, accounts, checkout, cookies, and embedded content.
Who we are
This website is operated for BINTI MARVELS LIMITED in Kenya. Our website address is https://bintimarvels.com/.
Business contact information
BINTI MARVELS LIMITED
CIATA MALL, KIAMBU ROAD, P.O. BOX 35316-00200, KIAMBU, KENYA
Kenya
Email: binticreationsllc@gmail.com
Business Contact · Privacy Policy · Terms and Conditions · Data Deletion Request
Information we collect
Depending on how you interact with us, we may collect your name, phone number, WhatsApp number, email address, delivery address, county or location, order details, payment confirmation information, product preferences, stockist or partnership inquiry details, account details, and messages you send to us.
We may also collect technical information such as IP address, browser user agent, device information, pages visited, referring pages, cookie identifiers, and website activity logs where needed for security, analytics, spam detection, checkout functionality, and website performance.
We do not ask ordinary website visitors or customers to upload identity documents, tax documents, certificates, or other sensitive private files through this website for normal customer orders.
How we use information
We use information to respond to inquiries, confirm and deliver orders, provide customer support, manage stockist or partnership requests, keep order and consent records, improve our products and services, prevent fraud or misuse, protect the website, process payments or delivery where applicable, and comply with applicable business, accounting, and legal obligations.
Orders, payments, and delivery
If you place an order or request delivery, we may use your contact details, order details, location, delivery address, and payment confirmation information to process the order, arrange delivery, provide customer support, and keep appropriate transaction records.
WhatsApp, SMS, email, and marketing communication
We may contact you by WhatsApp, SMS, phone, or email for order confirmations, delivery updates, customer support, and responses to inquiries. Marketing, reminders, or promotional messages are sent only where consent has been provided or where permitted by law. You may opt out of marketing communication at any time by replying STOP where available or contacting us by email.
Comments and spam detection
When visitors leave comments on the site, we may collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam and protect the website.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of a comment, your profile picture may be visible to the public in the context of your comment.
Media uploads
If the website allows you to upload images, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images published on the website.
Cookies
Our website may use cookies and similar technologies to operate the site, support shopping and checkout features, remember preferences, improve user experience, understand website traffic, measure campaign performance, support security, and help detect spam or misuse.
If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience so you do not have to fill in your details again when you leave another comment. Login and display preference cookies may also be used where account or administrator functionality is available. You can control or delete cookies through your browser settings, but some site features may not work correctly if cookies are disabled.
Embedded content from other websites
Articles, pages, or product content on this site may include embedded content such as videos, images, posts, maps, or social media content. Embedded content from other websites behaves in the same way as if you visited the other website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, especially if you have an account and are logged in to that third-party website.
Analytics and service providers
We may use website analytics, hosting, security, communication, payment, commerce, delivery, or customer support service providers. These providers may process limited information only as needed to provide their services, operate the website, complete orders, support customers, or protect the business.
Sharing information
We may share only the information necessary to complete a service with trusted service providers such as delivery partners, website hosting providers, payment or commerce platforms, communication providers, and support tools. We may also disclose information where required by law, to protect rights and safety, to prevent fraud or misuse, or to resolve customer disputes. We do not sell personal information.
How long we retain information
If you leave a comment, the comment and its metadata may be retained so follow-up comments can be recognized and approved automatically. If you create an account on the website, we may store the personal information provided in your user profile. Website administrators may be able to see and edit that information, except usernames may not be changeable.
Order, support, consent, delivery, payment confirmation, and business records may be retained for as long as reasonably necessary for customer support, accounting, legal, compliance, fraud prevention, dispute-resolution, or legitimate business purposes.
Data security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, communication channel, or internet transmission can be guaranteed completely secure, but we work to keep information protected and access limited to appropriate business purposes.
Your choices and rights
You may request access to, correction of, or deletion of personal information you have shared with us. You may also withdraw marketing consent or request that we stop sending promotional messages. To make a request, contact us at binticreationsllc@gmail.com or use our Data Deletion Request page.
If you have an account on this site or have left comments, you may request an exported file of personal data we hold about you, including data you provided to us. You may also request that we erase personal data we hold about you, subject to information we are required or permitted to keep for administrative, legal, security, accounting, or business purposes.
Children and school/community programs
Where Binti-related dignity, school, CSR, or community programs involve minors, we aim to handle information carefully and only collect what is necessary for the specific program, support request, delivery, reporting, or safeguarding purpose.
International tools and hosting
Some website, communication, analytics, hosting, payment, or support tools may process data through systems located outside Kenya. Where this happens, we use such tools for legitimate business purposes and aim to work with providers that maintain reasonable privacy and security safeguards.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version posted on this website applies from the date it is published.
Business contact information
BINTI MARVELS LIMITED
CIATA MALL, KIAMBU ROAD, P.O. BOX 35316-00200, KIAMBU, KENYA
Kenya
Email: binticreationsllc@gmail.com
Business Contact · Privacy Policy · Terms and Conditions · Data Deletion Request