Terms and Conditions
Welcome to BINTI MARVELS LIMITED. By using this website, contacting us, placing an order, or purchasing from us, you agree to these Terms and Conditions.
Products and information
Our products are sold for personal care and hygiene use. We aim to present product information, pricing, and availability accurately, but details may change depending on stock, supplier updates, location, and operational needs. Product photos and packaging may vary slightly from time to time.
Orders and customer details
Customers are responsible for providing accurate contact, delivery, and order information. We may contact you by WhatsApp, phone, SMS, or email to confirm order details, delivery location, payment instructions, and customer support matters.
Prices, payments, and availability
Prices may be shown in Kenyan Shillings and may change without prior notice. Payment instructions are confirmed during checkout or through our official communication channels. An order may be delayed or declined if stock is unavailable, payment confirmation is incomplete, or delivery details cannot be verified.
Delivery
Delivery timelines and fees depend on the delivery location, courier availability, order size, and confirmation time. We aim to dispatch orders promptly after confirmation, but delays may occur due to weather, courier issues, stock availability, public holidays, or incorrect customer details.
Returns and product concerns
Because our products are personal-care and hygiene products, opened items may not be returnable unless there is a verified product issue. If you have a concern about an order or product, contact us promptly with your order details so our team can assist.
Health and product-use notice
Information on this website is for general product and customer support purposes only and should not be treated as medical advice. If you experience irritation, discomfort, or a health concern, discontinue use and seek professional advice.
Website use
You agree not to misuse the website, interfere with its operation, submit false information, attempt unauthorized access, or use the website in a way that could harm the business, customers, or service providers.
Privacy
Personal information is handled according to our Privacy Policy. You may also use our Data Deletion Request page to request access, correction, or deletion of personal information.
Changes to these terms
We may update these terms from time to time. The latest version posted on this website applies from the date it is published.
Business contact information
BINTI MARVELS LIMITED
CIATA MALL, KIAMBU ROAD, P.O. BOX 35316-00200, KIAMBU, KENYA
Kenya
Email: binticreationsllc@gmail.com
Business Contact · Privacy Policy · Terms and Conditions · Data Deletion Request